TY  - BOOK
AU  - Besterfield, Dale. H
AU  - Besterfield, Glen H
AU  - Michna, Carol Besterfield
TI  - Total Quality Management
SN  - 9788120328839
U1  - 658.562 
PY  - 2007///
CY  - New Delhi
PB  - Prentice-Hall of India Private Limited
KW  - Management and Auxiliary services
KW  - Technology (Applied sciences)
KW  - Quality control
ER  -