TY  - BOOK
AU  - Knod, Edward M.
AU  - Schonberger, Richard J.
TI  - Operations Management: Meeting Customers' Demands
SN  - 0071202161
U1  - 658.4034 
PY  - 2001///
CY  - London
PB  - McGraw Hill Irwin
KW  - Management and Auxiliary services
KW  - Technology (Applied sciences)
KW  - Operations management
ER  -